Return & Payment Policy

Return& Payment

Policy For NovaNiche Ventures

Return, Refund & Payment Policy
Last update – 23rd April, 2025

Thank you for browsing and being a client at NovaNiche Ventures.

If, for any reason, You are not completely satisfied with the services, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “NovaNiche Ventures”, “We”, “Us” or “Our” in this Agreement) refers to NovaNiche Ventures, 2nd Floor 349, E Block Jubilee Town, Canal Road, Lahore, Punjab, Pakistan.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to NovaNiche Ventures, accessible from NovaNiche Ventures.pk.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days provided that there is a legitimate reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: contactus@novanicheventures.com
By visiting this page on our website: novanicheventures.com
By phone number: +44 791 677 9306
By mail: 2nd Floor 349, E Block Jubilee Town, Canal Road, Lahore, Punjab, Pakistan.

We will reimburse You no later than 14 days from the day of the cancellation of services. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement unless necessary.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Services were purchased in the last 7 days.
The Services were lacking during execution or did not provide the agreed upon measures to You in operational condition.
he Services were not the actual tools you purchased.
The Services were outdated or past the point of serviceability upon execution.
The Services were improperly marketed or missing components that were included in the contract.

The following Services cannot be returned:

The Services made to Your specifications or clearly personalized.
The Services which according to their nature or execution are not suitable to be returned, such as one time consultations, legal filings or any demarcation that prompts usages of 3rd party vendors.
The Services which are not suitable for return due to active execution progress or that have already yielded or generated results and are labelled as operational after execution.
The Services which are, after delivery, according to their nature, inseparably mixed or operationally merged with other online or active executable services.
The Services that were intentionally damaged, neglected or left without proper maintenance after execution.
The Services that are damaged by improper usage or negligence through security or other issues after execution / purchase.
The Services that are partially used or purchased for a trail run.
The Services that do not provide a relevant receipt, purchase order or any proof of transaction.

We reserve the right to refuse returns of any Services that does not meet the above return conditions in our sole discretion.
Only regular priced Services may be refunded. Services on special events sale or special discounted clauses cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Overview of Payment Processing

At NovaNiche Ventures., we utilize advanced payment gateways and processors to facilitate transactions efficiently and securely. Our payment system supports various methods, including credit cards, debit cards, and digital wallets. We also offer integration with third party services if applicable, allowing customers to use their affiliate accounts for a faster checkout experience. This procedure may not be limited to any specific exclusive entity or service and may include future e-commerce-based or third-party store/payment links that enable alternative transaction options.

Accepted Payment Methods (if applicable)

Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Affiliate Account Payment Options: Customers can opt to pay through their Affiliate accounts, enjoying the security and convenience of available affiliate payment system.
Third-Party Payment Options: We are working to include support payments through services like pre-pay options in future, providing additional flexibility and security for our customers.
Bank Transfers: Customers can choose to pay directly via bank transfers. This method is especially useful for large transactions or business-to-business purchases.

Transaction Security

Security is our top priority. All transactions on NovaNiche Ventures. are protected using SSL (Secure Socket Layer) encryption. This technology ensures that sensitive information, such as credit card details and personal data, is transmitted securely.

PCI Compliance

We adhere to the Payment Card Industry Data Security Standards (PCI DSS) to protect our customers’ payment information. Our systems are regularly audited and updated to meet the highest security standards, minimizing the risk of data breaches.

Fraud Prevention Measures

We implement robust fraud detection systems that monitor transactions in real-time. These systems help identify and prevent fraudulent activities, ensuring the safety of our customers’ financial information.

Payment Confirmation and Receipts

Upon successful completion of a payment, customers will receive an immediate confirmation via email. This confirmation will include:

A summary of the order
Transaction ID
Total amount charged
Payment method used Customers are encouraged to keep this receipt for their records, as it serves as proof of purchase.

Subscription Billing (if applicable)

For customers who choose subscription services, the following policies apply:

Management of Subscriptions

Customers can manage their subscriptions through their accounts on our website. This includes options to upgrade, downgrade, or cancel subscriptions at any time.

Cancellation and Refund Policies

Subscriptions can be cancelled at any time.
Refunds for cancelled subscriptions will be prorated based on usage, and customers will receive a confirmation email regarding the cancellation.

Late Payment Fees

Customers are expected to make payments within the specified due dates. Failure to do so may result in the following:

Late Payment Fee: A late fee of 1.5% of the outstanding balance will be charged for every month the payment is overdue.
Account Suspension: Repeated late payments may result in temporary suspension of the customer’s account and services.

Dispute Resolution

In the event of a payment dispute, we encourage customers to contact our customer service team immediately. We are committed to resolving issues promptly and fairly.

Steps for Reporting a Dispute

1. Reach out to our customer service via email at contactus@novanicheventures.com
or by calling (+44) 790 272 1308.
2. Provide details of the transaction and the nature of the dispute.
3. We will investigate the matter and respond within 5 to 7 business days.

International Payments

We welcome international customers and offer a variety of payment options to facilitate global transactions.

Currency Conversion

Prices are displayed in the local currency of the customer. However, customers may incur additional conversion fees charged by their banks or payment processors.

Handling International Transactions and Fees

International transactions may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend checking with local regulations regarding import fees.

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Compliance and Legal Considerations

NovaNiche Ventures. adheres to all applicable local and international laws regarding e-commerce transactions. This includes compliance with consumer protection laws and regulations to ensure a fair and transparent shopping experience for all customers.

Updates to Policies

We reserve the right to update our policies as necessary. Customers will be notified of significant changes through notices on our website. It is advisable for customers to review these policies periodically to stay updated.

Customer Support

For any questions or assistance regarding payment processes, customers can contact our support team. We are available 24/7 to address any concerns and provide guidance on payment-related matters.

If you have any questions about this Privacy Policy, You can contact us:

By email: contactus@novanicheventures.com
By visiting this page on our website: novanicheventures.com
By phone number: (+44) 790 272 1308
By mail: 2nd Floor 349, E Block Jubilee Town, Canal Road, Lahore, Punjab, Pakistan.